Get 100% of unpaid rent!

We understand the pandemic has brought challenges beyond your control.

CityServe Eviction Prevention Starting Point is an application assistance program designed to help landlords and renters through the application process to receive rent relief through the CA COVID-19 Rent Relief Program.

Start by selecting your county of residence to make an appointment at an application site.

Step #1


Request an application appointment and a CityServe representative will contact you

Step #2


Attend appointment with required documents at your application site

Step #3


Submit application onsite with the guidance of a CityServe enroller

With CityServe, churches in your neighborhood are the helping hands needed to explain the process, outline required documentation, submit your application, and help individuals stay in their homes.


Saving homes

Starts here!

Frequently Asked


How long does the application process take?

If all required information and paperwork are ready, your application can be filled out with assistance from a CityServe Team Member within an hour. The length of the application process depends on how prepared the applicant is.

Does my landlord or tenant need to be here with me?

The landlord and tenant do not have to be present together during the time of application. Each party has its own individual application to fill out. The application can be filled out on your own time.

Does my landlord or tenant have to fill out an application?
Yes, both the landlord and tenant have to fill out an application. The processes are different for both parties.

For landlords and tenants who are residents of the following counties: Kings, Tulare, Los Angeles, San Luis Obispo, and Ventura, please visit https://lisc.tfaforms.net/449 to request an appointment with CityServe.

For landlords and tenants who are residents of Kern County: please request an appointment at www.cityservenetwork.com/evictionprevention to get started.

How long will it take until I see some type of response or assistance?
CityServe’s Eviction Prevention Starting Point is an application assistance program for the CA COVID-19 Rent Relief Program. Our goal is to help you successfully submit your application for rent relief. Unfortunately, we do not have any access to information regarding the status of applications.

For residents of the following counties: Kings, Tulare, Los Angeles, San Luis Obispo, and Ventura—after applying, you can check the status of your submitted application at https://hornellp-ca.neighborlysoftware.com/CaliforniaCovid19RentRelief/Participant. To request additional assistance, call the CA COVID-19 Rent Relief Call Center at 833-430-2122.

For Kern County Residents: you can call the Housing Authority of the County of Kern at (661) 578-5339. for weekly updates.


After submitting the application, can I add additional items later?

Once an application is submitted, unfortunately, applications are not allowed to be edited. Please ensure you have the correct documentation at the time of your appointment.

If I do not qualify, what are my other options?

If you apply and are ineligible for rent relief assistance, dial 2-1-1 to learn more about available resources and assistance programs near you.

What paperwork should I bring?

Please bring the following paperwork with you to make the application process faster to complete. Thank you.


  • Identification for any person residing in the household who is 18 years or old.

ONE of the following:

  • Your 2020 Tax Return
  • 2020 W2 and 1099G if you were unemployed
  • Current pay stubs
  • Proof of participation in a state or federal subsidy program such as CalFresh or CalWORKS (your 2020 or 2021 acceptance or renewal letter is preferred).


  • Utility invoices or statements for any unpaid utility, water, trash, and internet bills after April 1, 2020.

Assistance for renters through this program does NOT qualify as income.


ALL of the following:

  • Valid form of Identification
  • Lease or rental agreement reflecting renter’s name, residence address, and monthly rent due
  • Rent ledger or rent statement showing the balance of unpaid rent from April 1, 2020
  • W-8 or W-9 (for tax purposes)
  • If you have 10 or more tenants and would like to upload information for all of them at once when you apply, please fill out this form.

Assistance paid directly to landlords through this program DOES qualify as income.

Saving homes

Starts here!