CityServe

Digital Media Lead Job Description

The CityServe digital media lead executes the organization’s digital media efforts including email campaigns, website, Google analytics, podcast marketing, Google ads, and merch store—while maintaining brand consistency across all programs. The digital media lead works closely with the executive director of communications on strategic growth opportunities through each marketing funnel, and the social media coordinator for an integrated marketing approach on social platforms.

Responsibilities include:

• Creating and curating content for website and email drip campaigns
• Coordinating podcast marketing with content creation such as copywriting, social media posts/ads/video, and website assets
• Directing and analyzing digital and social paid campaigns
• Monitoring analytics and reporting monthly KPIs
• Launching and maintaining merch store

Qualifications include:

• Proven experience in digital marketing or similar role
• Thorough understanding of marketing elements (including traditional and digital marketing such as SEO/Social media etc.)
• Demonstrable experience in marketing data analytics and tools
• Solid computer skills, including MS Office, marketing software (Adobe Creative Suite and CRM) and applications (Web analytics, Google Adwords etc.)
• Well-organized and detail-oriented
• Exceptional communication and writing skills
• Self-motivated, good organizational skills, detail-oriented, ability to prioritize, multi-task and meet deadlines
• Enthusiasm for the ministry of CityServe

To apply: Please send a cover letter and resume to crissy@cityserve.us.

Site Monitor – CityServe Housing

Description & Purpose:

The CityServe Site Monitor’s purpose is to serve the clients of the CityServe Housing Center by providing coordination with the client, CityServe, and its partners to maintain a clean and safe environment for staff, partners, and clients. The Site Monitor will maintain communication and enforce the housing code of contact as needed.

Reports to:

Director of Programs

Coordinates with:

• Case Managers
• Housing Managers
• EA Family Services
• Kern County Housing Authority

Responsibilities:

• Document tenant complaints and respond appropriately to any emergency situation.
  • Report any emergency to the Director of Programs and backup staff immediately.
• Report and enforce the CityServe Housing Code of Conduct.
  • Note any violation and the time of the violation.
• Process tenant guests and enforce tenant-guest policies.
• Coordinate with clients and Housing Manager for any missing or lost unit keys.
• Keep clean workstations, including desks, drawers, printers, and any locations where documentation and items are stored.
• Coordinate with any sub-contractors or service providers.
• Coordinate with CityServe and EA Case Managers.
• Upon start and end of shift, coordinate and communicate any updates or issues to Case Managers and other Site Monitors.
• Provide shift reports to the Director of Programs.
• Monitor security system.
• Attend all required meetings by CityServe.
• Other duties and responsibilities as required by the Director of Programs.

Competencies:

• Understand and uphold all CityServe policies and procedures as outlined in CityServe’s Employment Manual and Housing Employee Operations Manual.
• Ensure proper communication between the team and partners.
• An interest in working with the homeless and those at risk of homelessness and their families.
• A non-discriminatory attitude regarding people.
• A mature and responsible person.
• Maintain a respective and objective attitude.
• Use language that is respectful, practice confidentiality, and provide services to the best of your ability and without prejudice.
• Communicate openly with Supervisor and team.
• Ability to operate as a team player and remain flexible and willing to serve.

Qualifications:

• Working knowledge of computer programs including Excel, PowerPoint, Word, and internet navigation.

Salary & Benefits:

• Hourly rate of $19-21 DOE
• Potential shifts: 12-hour shifts
  • Monday – Thursday from 6 pm to 6 am
  • Friday – Sunday from 6 pm to 6 am
  • Saturday – Sunday from 6 am to 6 pm and on call for additional shifts
  • Benefits: —-

  To apply: Please send a cover letter and resume to monica@cityservenetwork.com

Case Manager – CalVIP

Description & Purpose:

CityServe’s Case Manager’s purpose is to reconnect clients to a community of support by providing human services that address immediate and long-term needs in the areas of homelessness, hunger, poverty, addiction, education, and mental health. The CityServe Case Manager will have the opportunity to teach and encourage men and women to transform their lives and communities – body, soul, and spirit.

Reports to:

Homeless Programs Manager

Coordinates with:

Homeless Programs Team

Supervises:

Caseload of clients

Responsibilities:

• Coordinate the delivery of services from various social service providers and programs
  within CityServe and the community to the program participants.
• Provide consultation, case management services, and guidance to clients and liaison
  services with other agencies per each client’s case plan.
• Develop a case plan with each assigned client, and other team members, and the
  client’s identified family/social supports and/or their other case managers.
• Assist in formulating SMART goals, implementing the case plan, supervising its progress,
  and making revisions as needed.
• Initiate and maintain communication with other agencies and members of the
  treatment team for each client.
• Make monthly face-to-face visits (or as often as necessary) as part of the care plan,
  transport participants when necessary, and monitor cases.
• Write timely progress and case management notes.
• Inform the Supervising team of any illegal or harmful (or potentially so) situations
  regarding the operation of programs and clients.
• Follow State and Federal laws regarding confidential information and child abuse
  reporting.
• Maintain a positive, life-giving environment for the residents.
• Keep client files updated with medical, legal, and social service-related documents.
• Attend training and regular meetings with CityServe.
• Other duties and responsibilities as required by the Homeless Programs Manager or
  Director of Programs.

Competencies:

• Understand and uphold all CityServe policies and procedures as outlined in CityServe’s
  Employment Manual and Housing Employee Operations Manual.
• Ensure proper communication between the team and partners.
• An interest in working with the homeless and those at risk of homelessness and their
  families.
• A non-discriminatory attitude regarding people.
• A mature and responsible person.
• Maintain a respective and objective attitude.
• Use language that is respectful, practice confidentiality, and provide services to the best
  of your ability and without prejudice.
• Respond to emails and voicemails quickly and professionally.
• Communicate openly with Supervisor and team.
• Ability to operate as a team player and remain flexible and willing to serve.

Qualifications:

• Working knowledge of computer programs including Excel, PowerPoint, Word, and internet navigation.

Salary & Benefits:

• Hourly rate of $23-26 DOE
• Hours: Monday to Friday, 8 am to 5 pm (with lunch break)
• Benefits: —-

To apply: Please send a cover letter and resume to monica@cityservenetwork.com

Case Manager – CityServe Housing

Description & Purpose:

CityServe’s Case Manager’s purpose is to reconnect people to a community of support by providing human services that address immediate and long-term needs in the areas of homelessness, hunger, poverty, addiction, education, and mental health. The CityServe Case Manager will have the opportunity to teach and encourage men and women to transform their lives and communities – body, soul, and spirit.

Reports to:

Homeless Programs Manager

Coordinates with:

• Homeless Programs Team
• Housing Site Monitors
• Director of Programs
• Kern Housing Authority
• EA Family Services Case Managers

Supervises:

Caseload of clients

Responsibilities:

• Coordinate the delivery of services from various social service providers and programs within CityServe and the community to the program participants.
• Provide consultation, case management services, and guidance to clients and liaison services with other agencies per each client’s case plan.
• Co-develop a housing sustainability case plan with each assigned client, and other team members, and the client’s identified family/social supports and/or their ECM Case Manager.
• Assist in formulating SMART goals, implementing the case plan, supervising its progress, and making revisions as needed.
• Initiate and maintain communication with other agencies and members of the treatment team for each client.
• Make weekly face-to-face visits (or as often as necessary) as part of the care plan, transport participants when necessary, and monitor cases. Perform a room inspection, ensuring the client is following the housing code of conduct and reporting if necessary.
• Coach on developing and maintaining key relationships with landlords and property managers with the goal of fostering successful tenancy.
• Coordination with landlord and case management team.
• Assistance in resolving disputes with landlords and/or neighbors.
• Write timely progress and case management notes.
• Develop a transition plan for each client, which includes post-planning and instruction upon program departure.
• Inform the Supervising team of any illegal or harmful (or potentially so) situations
  regarding the operation of programs and clients.
• Follow State and Federal laws regarding confidential information and child abuse reporting.
• Maintain a positive, life-giving environment for the residents.
• Keep client files updated with medical, legal, and social service-related documents.
• Attend training and regular meetings with CityServe.
• Other duties and responsibilities as required by the Homeless Programs Manager or Director of Programs.

Competencies:

• Understand and uphold all CityServe policies and procedures as outlined in CityServe’s Employment Manual and Housing Employee Operations Manual.
• Ensure proper communication between the team and partners.
• An interest in working with the homeless and those at risk of homelessness and their families.
• A non-discriminatory attitude regarding people.
• A mature and responsible person.
• Maintain a respective and objective attitude.
• Use language that is respectful, practice confidentiality and provide services to the best of your ability and without prejudice.
• Respond to emails and voicemails quickly and professionally.
• Communicate openly with Supervisor and team.
• Ability to operate as a team player and remain flexible and willing to serve.

Qualifications:

• Working knowledge of computer programs including Excel, PowerPoint, Word, and internet navigation.

Salary & Benefits:

• Hourly rate of $23-26 DOE
• Hours: Monday to Friday, 8 am to 5 pm (with lunch break)
• Benefits: —-

To apply: Please send a cover letter and resume to monica@cityservenetwork.com