CityServe

Position

The Program Manager leads a team of staff and supervisors developing and establishing programs, focusing on CalAIM services, within CityServe’s network of faith-based nonprofits and churches. This role bridges clinical services and ministry, upholding the mission of CityServe while delivering innovative, high-quality CalAIM services. The Program Manager ensures program sustainability through effective leadership, training, and development.

Primary Responsibilities

Program Leadership

• Oversee and expand CityServe’s Community Support programs (CS Services), including Sobering Centers, Housing Navigation Services, Housing Deposits, Housing Sustainability Services, Short-Term Post-Hospitalization (STPH) & Recuperative Care, and Day Habilitation programs.
• Develop and implement CityServe’s Enhanced Care Management (ECM) program.
• Ensure alignment of services with the vision and standards of CityServe and DHCS.

Partnership and Contract Management

• Manage and expand CityServe’s provider network and partnerships.
• Establish and maintain relationships with insurance companies and payors.
• Draft, review, and manage contracts with Outreach Service Centers, subcontractors and payors.

Team Leadership and Development

• Supervise a multidisciplinary team of administrative staff, supervisors, and case managers.
• Facilitate clear and consistent communication across all levels of the team.
• Promote a non-discriminatory, inclusive, and collaborative work environment.

Grant and Financial Oversight

• Oversee grant applications and reporting related to program operations.
• Drive sustainability through efficient management of billable services and funding opportunities.

Key Expectations

• Collaborate with senior leadership to shape and execute program strategy in line with CityServe’s mission.
• Ensure compliance with DHCS standards and maintain high-quality service delivery.
• Foster confidentiality and ethical practices throughout program operations.
• Build program sustainability through innovation, grant acquisition, and financial stewardship.

Skills and Qualifications

Required

• Bachelor’s degree in Nonprofit Management, Social Work, Clinical Services, or related fields.
• Minimum of 3 years of management experience in relevant programs.
• Proficiency in electronic health record (EHR) software for case management and billing.
• Strong communication, interpersonal, and public speaking skills.
• Competence in drafting contracts and producing official documentation.
• Experience in Case Management, CalAIM Services CS and or ECM services.

Preferred

• Master’s degree in Nonprofit Management, Social Work, Clinical Services, or related fields.
• Experience in developing or managing CalAIM programs.
• Knowledge of MediCal programs and California healthcare policies.
• Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), or Active licensure for nursing (RN)
• Certifications relevant to case management, such as Certified Case Manager (CCM)

Other Desirable Qualities

• Structured and goal-oriented approach to program management.
• Innovative mindset to integrate clinical services with ministry objectives.
• A passion for making a tangible difference in communities through compassion-driven initiatives.