How To Serve

The volunteer family will make a request form, then they will be contacted to confirm if the items requested were available and approved. Volunteers will be given an available pickup date in which they can pick up the items which were requested

We ask each volunteer family to do a first contact visit. During this visit, the volunteer will deliver a gift basket, making observations of any needs, and praying for the family. This visit will allow us to know if there is a real need.

Pick up times will depend on volunteer’s availability. We understand that everyone has a busy schedule and we do not want them to be rushed as they love on the family. During this time, we ask the volunteers to share their own story and the Gospel.

After the visit the volunteer will submit a report through the CityServe app requesting any items the family may need. We also ask for a brief explanation of their visit. This report will take 3-4 minutes depending on the description of the stories given. This report is crucial for us to maintain integrity with our donors and partnerships.

Our goal is not just for us to deliver goods and resources, but for us to build a bridge into our community. Therefore, we ask volunteers to continue to follow-up with the family through home visits, phone calls, letters, and/or social media. Our goal is to disciple people and not just be a spiritual UPS.

Our desire is for the family to receive Christ and eventually join a local church body. We encourage each volunteer to adopt the family and encourage them to be part of a local church body. If it is Sunday morning, small group, outreach, recovery ministry, or any other type of ministry, we believe that life is better when we do it together.

Create a Family -> See app

a. Our goal is to connect people with the body of Christ.
i. If the gospel is not the core value, then it’s not our priority
ii. City Serve is also for people who are not in church or have left the church.
iii. There is an abundance of need in our community. We are looking for families who are under-served, lost, hurting or broken to show them the love of Christ.
2. Visit, Pray, and Observe the need
a. Visit the home and start to build a relationship with them.
i. Our goal is to build bridges within our community not to be a compassionate UPS.
b. Pray for them
i. Ask them for their need(s) and pray for them before you leave.
ii. Keep them in continual prayer and ask your friends and family to keep them in prayer too. c. Observe the need while visiting their home.
i. Hear their story, struggles, and ask them questions. Make observations of the needs they have.
ii. Do they have a baby? Do they have sofas? Do they have beds? etc…
d. Do not promise or commit to something that we are not able to deliver say something like:
i. “I will see what we can do., Can I give you a follow-up call and/or visit?”
3. Submit a Report on your Visit
a. see app instructions
4. Deliver and Execute
i. We encourage you to take the items as a family and or take one of your non-Christian friends with you. Kindness and generosity heal the soul.
ii. Use discretion with your delivery team. Never go by yourself.
iii. Process a. Assembly team:
i. Have some of the team members assemble and arrange the items. This creates time to build a relationship and a way to share the gospel.
b. Communication Team
i. Encourage the other team members to build a relationship with them. Ask them to share their story, share your story, pray for them, and lead them to Christ.
ii. Invite them to church and arrange transportation if it’s an issue for them.
iii. Follow up c. Fill out the CityServe app
i. Take Picture and Video in the app (promotion for our sponsors).
d. Ask the person if you could take pictures or record them for sponsorship purposes. If the receiver is not comfortable ask if we could still capture the moment and share that it won’t be shared publicly only to our organization for accountability quality purposes.
e. Create a personal card and mail it. (optional)
f. Follow up with phone call, text, and invite them to church or serve with you.